Head of Operations - UK

Head of Operations – UK

Location: London (with national travel)

Salary: £70,000

Additional benefits: Health cash plan, paid volunteering days, excellent work environment and Central London office & additional annual leave (based on length of service).

Reports to: UK General Manager

Portfolio: 300 sites nationwide

Direct Reports: Senior Operations Manager, Area Managers, Supervisors, Mobile Teams

About the Role

We are seeking an inspiring and forward‑thinking Head of Operations to lead nationwide service delivery across a prestigious portfolio of 300 sites. This is a pivotal role at the heart of our UK leadership team, driving operational excellence, commercial performance, and an exceptional client experience within luxury service environments.

Beyond ensuring consistent, high‑quality delivery, you will champion sustainable operational change, embedding practices that align with our B Corp principles, responsible business, and long‑term impact. You will play a key role in shaping and elevating company culture, creating environments where people thrive, innovate, and feel deeply connected to the work they do.

With a passion for continuous improvement, you will bring strong change‑management expertise. You will build and develop high‑performing teams, introduce scalable best practice, and cultivate trusted relationships with clients and internal partners across the organisation.

This is an exceptional opportunity for a leader who combines strategic thinking with hands‑on operational capability, and who is energised by the idea of driving meaningful, future‑focused change at scale.

Key Responsibilities

1. Operational Leadership

• Lead, standardise, and monitor daily operations across all UK sites
• Embed consistent cleaning and service protocols
• Drive collaboration across departments to deliver a premium, brand-aligned service

2. People Leadership

• Develop competence within senior ops, area managers, and mobile teams
• Lead structured communication, coaching, and performance management
• Deliver succession planning and talent development programmes

3. Client Management

• Maintain and enhance relationships with all clients
• Conduct performance reviews, site visits, and manage escalations
• Support Business Development with bids, tenders, and mobilisation

4. Systems & Administration

• Oversee Timegate, CMS, billing, scheduling, and procurement processes
• Ensure administrative accuracy

5. Performance & KPIs

• Track performance metrics including audits, efficiency, FTR, attendance, training
• Lead quarterly reviews and drive continuous improvement

6. Financial Management

• Partner with Finance on P&L management and productivity improvement
• Manage labour budgets, overtime, and material cost control

7. Compliance & Safety

• Ensure compliance with H&S, COSHH, RAMS, audits, and company standards
• Lead investigations and maintain robust risk management

8. HR & Workforce

• Work with HR to strengthen recruitment, onboarding, and retention
• Enhance supervisor accountability and operational independence

9. Organisational Structure

• Maintain balanced workloads and transparent regional structures
• Lead recruitment of key operational leadership roles

Key Relationships

You will work closely with:

HR, Finance, Marketing, Business Development, Field Operations Teams, and external partners.

Essential Skills & Experience

• Senior leadership experience (Head of Ops / Ops Director level) overseeing 100+ sites
• Background in facilities management or commercial cleaning (luxury sector advantageous)
• Strong financial and commercial acumen: labour forecasting, productivity, P&L
• Proficient in operational systems such as Timegate and CMS
• Robust compliance knowledge (IOSH/NEBOSH highly desirable)
• Excellent communication, leadership, and relationship-building skills

Success Indicators

• Strong operational structure with reduced escalations
• Improved client satisfaction and compliance performance
• Increased team capability and supervisor independence
• Effective cost control and improved retention
• Consistent audit standards across all regions

How to Apply

If you are an operational leader with a passion for high standards and team excellence, we’d love to hear from you.

Apply now to join a growing organisation delivering best-in-class service across the UK.

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